Your data, kept safe.
We only collect what it takes to personalise your stay. Nothing more, and never to be sold.
What we collect
Your booking details (name, email, phone), your stay preferences from the pre-arrival form (arrival time, interests, purpose of trip), your conversations with Renée our digital concierge, and your email engagement (opens, clicks), tracked on the basis of our legitimate interest in measuring the engagement of our communications — you may object to this at any time by contacting us. Identity document data required at pre-check-in is sent directly to our regulatory hospitality system; it is never stored in our database and is retained by that provider under its own legal obligations for guest registration.
How we use it
Solely to personalise your stay, send you relevant information about the hotel and neighbourhood, and improve our services. We never sell your data to third parties, nor use it for advertising purposes. This processing is based, depending on the purpose, on performance of the accommodation contract, on your consent (audience measurement, communications) or on our legitimate interest (security, service improvement).
Renée, our digital concierge
Your conversations with Renée are kept for 90 days to maintain continuity of service, then deleted automatically. They are never used to train AI models, and no human reads them unless an automated alert is triggered by sensitive content (complaint, emergency).
Who has access to your data
Authorised hotel staff, and our technical providers: our hosting provider (OVHcloud, France), the provider of the AI model powering Renée (Anthropic, United States) and Google for audience measurement (if you accept it). Where these providers are located outside the European Union, appropriate safeguards govern the transfer of your data (standard contractual clauses).
Retention periods
- Renée conversations: 90 days (automatic deletion)
- Stay preferences (pre-arrival form): up to 12 months after your stay
- Guest profile: 3 years after your last stay
- Email history: until you unsubscribe
Your rights
No data protection officer is required given the size and nature of our processing. Under GDPR, you may at any time exercise your rights of access, rectification, erasure, restriction, objection and portability of your data, and lodge a complaint with your competent supervisory authority (in France, the CNIL — www.cnil.fr). To exercise these rights, contact us:
rgpd@hotelrdeparis.comCookies
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